Consult A Doctor™

• What is the Consult A DoctorTM Service?
• Consult A DoctorTM offers 24/7 access to its nationwide network of U.S. licensed physicians for telephone and secure e-mail medical consultations. Physicians discuss symptoms, recommend treatment options, diagnose many common conditions, and prescribe medication when appropriate.
• What conditions can be treated by a telephone consultation with a physician?
• Consult A Doctor provides access to physicians for the treatment of non-emergency, acute, short-term conditions involving routine primary care. Specific examples include cold and flu, upper respiratory infections, upset stomach, sinusitis, and many other every day ailments.
• How do I request a consultation?
• After enrolling, you can access our physicians either by visiting www.consultadoctor.com and logging into your account or simply by calling 800-DOC-CONSULT.
• What are the different types of consultation services offered?
• There are two different types of service: Informational Consultations (by telephone or e-mail) and Diagnostic Consultations (only by telephone).
• Informational Consultations:
• (On Call and E-Consult) Convenient, 24/7 telephone or e-mail access to physicians for general advice and recommendations regarding routine medical conditions.
• Diagnostic Consultations:
• (Priority and By Appointment) Comprehensive telephone medical consultation, often resulting in diagnosis and specific treatment recommendations. Medication may be prescribed if appropriate. Priority consultations occur within 3 hours.
• Is there a minimum age requirement?
• Yes. Excluding dependants, the primary member/account holder must be 18 years of age or older. A parent or guardian may conduct a consultation on behalf of an underage dependant as long as they are listed on the account.
• Can I get the consultation information to my doctor?
• Consult A Doctor provides its members with a FREE Personal Health Record (PHR).  You can access your record by accessing the personal health manager at www.consultadoctor.com or by contacting member services at 800-362-3667.

Here are some reasons individuals utilize Consult A Doctor's service:

• 24/7 access to physicians
• After-hours or on weekends and holidays, when your primary care physician is unavailable
• Require medical advice and care, without the inconvenience of time off work
• Need prescription medication for a common malady or a refill
• While traveling or on-the-go